Return Policy – prunerandplow.com

Effective Date: 3 April 2026

This Return Policy applies to all purchases made through prunerandplow.com (the “Website”), which offers products from the Pruner And Plow catalog. By placing an order, you agree to the terms outlined below. Please read this policy carefully before completing your purchase.

1. Our Commitment to Your Satisfaction

At prunerandplow.com, we want you to be completely satisfied with your Pruner And Plow products. We understand that sometimes a tool may not meet your expectations, or you may receive an item that is defective or damaged. This Return Policy explains your options and our process for returns.

We do not list specific return shipping costs, restocking fees, or time‑sensitive windows in this policy because each return is handled individually based on the reason for return, the product type, and your location. Any applicable fees or time limits will be communicated to you when you initiate a return.

2. Eligibility for Return

To be eligible for a return, the following conditions generally apply:

  • The item must be in new, unused condition unless the return is due to a defect or damage that occurred before delivery.
  • The item should be in its original packaging, including all manuals, parts, and accessories that came with it.
  • You must initiate the return within a reasonable period after receiving your order. What constitutes “reasonable” depends on the product type and the nature of the issue. We evaluate each request individually.

Certain categories of items may not be eligible for return due to hygiene, safety, or customisation reasons. These include, but are not limited to:

  • Sharpening stones that have been used
  • Grafting knives or blades that have been unpackaged
  • Consumable items (e.g., saw blades, sandpaper, oil)
  • Items that have been modified or sharpened by the customer
  • Digital products or downloadable guides

If you are unsure whether your item is eligible, please contact us through prunerandplow.com before attempting to return it.

3. Defective or Damaged Items

If you receive a Pruner And Plow product that is defective in materials or workmanship, or if it is damaged during transit, we will work with you to resolve the issue. Please follow these steps:

  1. Do not use the item.
  2. Contact us through the “Contact” page on prunerandplow.com within a reasonable time after delivery.
  3. Provide your order number, a clear description of the defect or damage, and photographs showing the issue.

We will review your claim. If approved, we will provide instructions for returning the item (if necessary) and arrange for a replacement, repair, or refund as appropriate. We do not publish a fixed time limit for reporting defects because different products have different expected lifespans, but we encourage you to report any issues promptly.

4. Change of Mind Returns

If you simply change your mind about a product – for example, you ordered the wrong size pruner or no longer need a particular chisel – you may still be eligible to return the item, subject to the conditions in Section 2. Change‑of‑mind returns must meet the following additional requirements:

  • The item must be unopened and unused, with all original packaging intact.
  • You must initiate the return within a reasonable period (generally a few weeks) after receiving the order.

For change‑of‑mind returns, you will be responsible for the cost of return shipping. Any original shipping charges paid at the time of purchase are not refundable. A restocking fee may apply depending on the product and its condition. The exact fee, if any, will be disclosed when you request the return.

5. How to Initiate a Return

To start a return, please follow these steps:

  1. Log into your account on prunerandplow.com and go to your order history.
  2. Locate the order containing the item you wish to return.
  3. Click the “Request Return” button and follow the instructions.
  4. Alternatively, use the contact form on our Website (refer to the “Contact” page – no email or phone listed here). Provide your order number, the item(s) you want to return, and the reason for return.

Once we receive your request, we will review it and respond with instructions. Do not send any item back to us before receiving return authorisation. Unauthorised returns may not be processed.

6. Return Shipping

If your return is approved, we will provide you with the return address (which is not published in this policy). You are responsible for securely packaging the item to prevent damage during return transit. We recommend using a trackable shipping method and keeping your proof of postage.

For defective or damaged items (as described in Section 3), we may provide a prepaid return label or reimburse reasonable return shipping costs after the return is completed. For change‑of‑mind returns, you are responsible for all return shipping costs.

7. Inspection and Processing

Once we receive your returned item, we will inspect it to verify its condition. This inspection typically takes several business days. After the inspection:

  • If the return is approved, we will process a refund to your original payment method or issue store credit (depending on your preference and the circumstances).
  • If the return is not approved (e.g., the item shows signs of use or damage that did not exist at the time of delivery), we will contact you to explain the decision. You may choose to have the item returned to you at your own shipping cost.

We do not list specific refund processing times in this policy because they vary by payment provider and financial institution. Once we issue a refund, it may take additional days for the credit to appear in your account.

8. Refunds

Refunds for approved returns will be issued to the original payment method used at checkout. The refund amount will include:

  • The purchase price of the returned item(s)
  • Any applicable taxes paid on that item

The refund will not include:

  • Original shipping charges (unless the return is due to our error or a defect)
  • Return shipping costs (unless we provided a prepaid label for a defective item)
  • Any restocking fees (if applicable, these will be disclosed before you confirm the return)

If you received a gift card discount or promotional discount on the original order, the refund amount will be adjusted accordingly.

9. Exchanges

If you need to exchange an item for a different size, model, or colour, the fastest way is to return the original item following the process above and place a new order for the desired item. We do not guarantee that exchange inventory will be held while your return is in transit.

For defective items, we may offer a direct exchange instead of a refund. This will be arranged on a case‑by‑case basis.

10. Non‑Returnable Items

The following items are generally not eligible for return under any circumstances:

  • Gift cards
  • Final sale or clearance items (clearly marked on the product page)
  • Items that have been personalised, engraved, or customised for you
  • Items that are explicitly stated as non‑returnable on their product page
  • Items that have been used, sharpened, or altered in any way (unless defective)

11. Late or Missing Refunds

If you have returned an item and received approval, but you have not seen the refund appear in your account after a reasonable period, please check with your bank or credit card issuer first. There is often a processing delay between when we issue the refund and when it posts to your account.

If you have done this and still believe the refund is missing, please contact us through prunerandplow.com with your return authorisation number and proof of return shipping.

12. International Returns

For returns from outside the country where prunerandplow.com operates, additional considerations apply:

  • You are responsible for all return shipping costs and customs documentation.
  • We recommend using a trackable international shipping method.
  • Any customs duties or taxes paid at the time of original import are generally not refundable by us. You may need to reclaim those from your local customs authority.

13. Warranty vs. Return

Some Pruner And Plow products come with a separate manufacturer’s warranty that covers defects for a longer period than our standard return policy. If your return request is denied because the return period has passed, you may still be eligible for warranty service. Please refer to the warranty information included with your product or on the product page on prunerandplow.com.

14. Changes to This Return Policy

We may update this Return Policy from time to time to reflect changes in our operations, legal requirements, or customer feedback. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of prunerandplow.com after any modification constitutes your acceptance of the revised policy.

15. Contact Us

If you have any questions about this Return Policy or need assistance with a return, please visit the “Contact” page on prunerandplow.com. We will respond to legitimate inquiries as soon as reasonably possible. Please have your order number ready.