Shipping Policy – prunerandplow.com
Effective Date: 3 April 2026
This Shipping Policy applies to all orders placed through prunerandplow.com (the “Website”), which offers products from the Pruner And Plow catalog. By placing an order, you agree to the terms outlined below. Please read this policy carefully before completing your purchase.
1. Order Processing
Once you place an order on prunerandplow.com, we begin preparing your items for shipment. Orders are processed during regular business days. You will receive an order confirmation email shortly after placing your order. This confirmation does not guarantee that your order has been shipped – it only confirms that we have received your request.
We reserve the right to cancel or refuse any order for reasons including but not limited to: product unavailability, payment verification issues, or suspected fraud. If your order is cancelled after payment has been processed, you will be notified.
2. Shipping Destinations
prunerandplow.com currently ships to select regions. The availability of shipping to your specific location will be determined during checkout based on the address you provide. If we cannot ship to your location, you will be notified before payment is finalised.
We do not publish a complete list of restricted destinations on this page because shipping capabilities may change. Please proceed to checkout with your full address to see if delivery is available to you.
3. Shipping Methods and Carriers
We work with reliable carriers to deliver Pruner And Plow products to our customers. The available shipping methods (such as standard or expedited options) will be displayed at checkout after you enter your address. Each method has its own estimated delivery window and cost.
Carriers may include national postal services, private couriers, or regional delivery partners. The specific carrier for your order will be determined based on your location, package weight, and the method you select. Tracking information will be provided once your order has been handed over to the carrier.
4. Estimated Delivery Timeframes
Delivery times vary depending on your location, the shipping method selected, and external factors such as weather, customs processing (for international orders), or carrier delays. While we strive to provide accurate estimates, prunerandplow.com does not guarantee specific delivery dates or windows.
We do not list fixed shipping times (e.g., “3–5 business days”) in this policy because actual transit times depend on variables outside our control. The estimated delivery range for your order will be shown at checkout. Please note that processing time (described in Section 1) is separate from carrier transit time.
5. Shipping Costs
Shipping costs are calculated based on the total weight of your order, the shipping destination, and the method you select. The exact cost will be displayed at checkout before you confirm your payment. We do not publish a flat rate or a per‑item fee list here because costs vary significantly by location and order size.
Any applicable taxes, customs duties, or brokerage fees are not included in the shipping cost shown at checkout unless explicitly stated. These additional charges, if any, are the responsibility of the recipient. prunerandplow.com is not responsible for delays or additional costs caused by customs clearance.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number and a link to the carrier’s tracking portal. You can also track your order by logging into your account on prunerandplow.com and viewing your order history.
Please allow up to 24–48 hours after receiving the shipping confirmation for tracking information to become active. If your tracking number does not show any movement after several days, please contact us through the Website (refer to the “Contact” page – no email or phone listed here).
7. Incorrect or Incomplete Shipping Address
You are responsible for providing a complete and accurate shipping address at the time of checkout. If a package is returned to us because the address you provided was incorrect, incomplete, or undeliverable, we will contact you to arrange reshipment. Additional costs for reshipment (if any) will be your responsibility.
If you realise that you entered an incorrect address after placing your order, please contact us immediately through prunerandplow.com. We will try to correct the address before the order is dispatched, but we cannot guarantee that changes will be possible.
8. Lost, Stolen, or Delayed Packages
Once a package is handed over to the carrier, prunerandplow.com is not responsible for delays caused by the carrier, lost packages, or theft after delivery confirmation. However, we want to help. If your tracking shows “delivered” but you have not received the package, please check with neighbours or your local delivery office. If the package is confirmed lost by the carrier, we will work with you to file a claim according to the carrier’s policies.
We do not automatically refund or replace lost packages without carrier confirmation. Each situation is handled on a case‑by‑case basis.
9. International Shipping
For orders shipped outside of the country where prunerandplow.com operates, the following additional terms apply:
- Customs clearance may cause delays beyond our control.
- You are the importer of record and must comply with all laws and regulations of the destination country.
- We are required to declare the full value of the order on customs forms.
- Import duties, taxes, and handling fees (if any) are not collected by us and must be paid by you directly to the carrier or customs authority.
We recommend contacting your local customs office for an estimate of any additional charges before placing an international order.
10. Shipping to Multiple Addresses
At this time, prunerandplow.com does not support shipping different items in a single order to multiple addresses. If you need to ship to more than one address, please place separate orders for each destination.
11. Split Shipments
If your order contains multiple Pruner And Plow items that are stored in different locations, we may split your order into multiple shipments. You will receive separate shipping confirmations and tracking numbers for each package. We will not charge you additional shipping costs for split shipments unless you were informed otherwise at checkout.
12. Missing or Damaged Items
When you receive your order, please inspect the package immediately. If any item is missing or damaged in transit, please contact us through prunerandplow.com within a reasonable time after delivery. Include your order number, a description of the issue, and photographs of any damage to the packaging or product.
We will review your claim and, if approved, arrange for a replacement or other resolution as appropriate. We do not list specific refund amounts or restocking fees in this policy because each case is handled individually.
13. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our operations, carrier relationships, or legal requirements. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of prunerandplow.com after any modification constitutes your acceptance of the revised policy.
14. Contact Us
If you have any questions about this Shipping Policy or need assistance with an order, please visit the “Contact” page on prunerandplow.com. We will respond to legitimate inquiries as soon as reasonably possible.